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Satisfied or refunded - Right of withdrawal

Arte di Murano wants its customers to be completely satisfied and protected if for any reason you are not satisfied with the item you have received, you have 30 daysto return and receive a refund.

Before returning the item, please make sure all of the following conditions are properly met, for full details see the Terms and Conditions of Sale.

The item you wish to return:

  • It can be sent only after having made a request by filling out the following form.
  • It can be sent only after having made a request by filling out the following form.
  • It must be unused, new and undamaged.
  • It must be returned complete with all its parts and accessories.
  • It must be sent in its original packaging, and packaged as received.
  • The shipment must be communicated the day the package will be sent, giving us the tracking number.

Once received, the item will be checked to determine if there are any anomalies with respect to what was stated before any refunds. If all of the above conditions are met, we will refund as agreed. Shipping costs are charged to the customer.

Only private customers and not companies / businesses / resellers can exercise the right of withdrawal / refund.

The item must be sent to:

Archetypo srl Via Brunacci 7 30175 Venezia Italy

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