Terms and Condition
These conditions govern purchases made on the site shop.artedimurano.it, in accordance with the provisions of part III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree. n. 21/2014 and by Legislative Decree 70/2003 on electronic commerce. The products purchased on shop.artedimurano.it are sold by:
with registered office in Italia, Via Brunacci 7, 30175 Venezia,
hereinafter referred to as “Seller”.
Any information regarding the sale of products on the site shop.artedimurano.it can, in any case, be requested by sending an email to firstname.lastname@example.org or by contacting the telephone number: +39 041 5274566.
These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.
1. TERMS AND CONDITIONS OF PURCHASE
1.1 These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for movable tangible assets indicated on shop.artedimurano.it between users of shop.artedimurano.it and the Seller.
1.2 The products referred to in the previous point are illustrated on the web pages of the site: shop.artedimurano.it.
1.3 The General Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by parties other than the Seller who are present on shop.artedimurano.it through links, banners or other hypertext links.
1.4 The Seller offers for sale, on shop.artedimurano.it, the products and carries out its e-commerce activity both towards consumers and other users. For consumer users (“Consumer / s”) we mean any natural person who acts on shop.artedimurano.it and with purposes not related to his own commercial, entrepreneurial or professional activity possibly carried out in accordance with the provisions of Legislative Decree 6 September 2005 n. 206 (the “Consumer Code”). For the purposes of these General Conditions, the Consumer is not considered to be anyone who, when purchasing a Product or Service, expressly indicates in the mask reserved for entering personal data that he belongs to the category “Companies, organizations, professionals with VAT number”, entering your VAT number at the same time. If no specific reference is made to the category of Consumers, the provisions of the General Conditions and the Special Conditions apply equally to all users who purchase Products and / or Services through the Site (the “Customers”).
2. METHOD OF SIGNING UP THE CONTRACT
2.1 The contract between the Seller and the user of shop.artedimurano.it is concluded by accessing the Buyer at the address shop.artedimurano.it following the procedures indicated in the following points.
2.2 To conclude the purchase contract for one or more products on shop.artedimurano.it, you must be of age. The contract is concluded exclusively through the exact compilation of the order form in electronic format, which must be sent to the Seller, electronically, following the instructions.
2.3 Before proceeding with the purchase of the products, through the transmission of the order, it is requested to carefully read these General Conditions of Sale and the Information on the right of withdrawal, as well as to print a copy or save a copy on a computer support. . A summary of the commercial and contractual conditions that are proposed for the purchase of the products will also be provided, which contains a reference to the General Conditions of Sale and a summary of the essential information of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that may be used to purchase each product, the methods of delivery and handling of complaints, the shipping and delivery costs, any additional charges, as well as the references of the Seller and the date by which the Seller undertakes to deliver the purchased products.
2.4 In the order form, displayed immediately before the conclusion of the purchase contract, summary information will be provided on: essential characteristics of the product, the price including applicable taxes and duties and shipping costs. The contract is concluded when the Seller receives, electronically, the order form from the Buyer, after verifying the correctness of the data relating to the order.
2.5 The order form will be filed in the database for the period necessary to process the orders and in any case in accordance with the law.
2.6 At the time of sending the order form, the Buyer will be warned that such forwarding implies the obligation to pay the indicated price. 2.6 At the time of sending the order form, the Buyer will be warned that such forwarding implies the obligation to pay the indicated price.
2.7 The language available to conclude the contract with the Seller is Italian.
2.8 Once the contract is concluded, the order placed by the buyer will be taken over.
2.9 The Seller may not process purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, the buyer will be informed that the contract is not concluded.
2.10 The delivery times indicated on the shop.artedimurano.it site must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments does not legitimize the Customer to refuse the delivery itself and to request compensation or indemnities.
If the products offered for sale are no longer available or on sale at the time of accessing the shop.artedimurano.it site or at the time of sending the order, the seller will notify the customer promptly and in any case within thirty days of the unavailability. of the product. In the event of an order and payment of the price, the Seller will refund the amount paid by the customer and the contract will be deemed terminated.
2.12 Once the contract is concluded, the Seller will send, by e-mail, a purchase order receipt, containing the General Conditions of Sale.
2.13 The product purchased on shop.artedimurano.it is intended exclusively for the country in which the Purchaser places the order; therefore in the event that the Buyer enters the product in another country, the Buyer is responsible for the placing and is required to follow the applicable regulations and restrictions both for export from the country where you purchased the product and for import into the country where you intend to bring the product.
3. PRICES AND GUARANTEES
3.1 The products offered for sale on the site shop.artedimurano.it are all products made of glass according to the techniques acquired by Venetian glass masters. All products are made by our glass masters according to the ancient Murano art.
3.2 The essential characteristics of the products are presented on shop.artedimurano.it within each product sheet. The images and colors of the products offered for sale may not correspond to the real ones due to the internet browser and monitor used. Tolerance + – 2% for the measures indicated as the product is handmade.
3.3 All sales prices of the products displayed and indicated on the website shop.artedimurano.it are expressed in Euros, for simple usability the buyer can only use the automatic converter in other currencies for visual and approximate purposes. The currency conversion system available on the site may not correspond precisely to the actual euro exchange rate of the day.
3.4 The prices indicated in the WEB price list, of the previous point, are to be understood as inclusive of VAT for buyers from the EU, while for buyers outside the EU, VAT is not applied (not taxable article 8 of Presidential Decree no. 633/72). For the products selected for purchase or included in the “Cart”, the unit price, the total price and the global amount including VAT, expressed in Euros, or not taxable, are indicated.
3.5 All products for sale on shop.artedimurano.it are accompanied by a certificate attesting to the craftsmanship of the Murano glass work and / or made in Italy.
3.6 With regard to deliveries requested in countries outside the European Union, any import customs fees will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to check the costs and any import limits.
3.7 Any breakage of the pieces during transport is covered by insurance, only if the Buyer demonstrates with photographic material of the accident, sent no later than 5 days from receipt of the package by the courier in charge, to our email address: showroom @ artedimurano .it
4. METHOD OF PAYMENT
4.1 Payment must be made exclusively in Euros.
4.2 Any payment by the Buyer can only be made by means of one of these methods: Paypal – Credit Card – Bank Transfer. In no case will costs exceed those actually incurred by the Seller, in relation to the chosen instrument, be charged.
4.3 In case of payment by credit card, the financial information will be forwarded, via encrypted protocol, to the banks, which provide the relative remote electronic payment services, without third parties being able to access them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to the purchase and to issue the related refunds in the event of any product returns, following the exercise of the right of withdrawal, or if it is necessary to prevent o Report the commission of fraud to the police.
5.1 The delivery of goods purchased on shop.artedimurano.it is scheduled for the territories indicated in the shipping and packaging menu.
5.2. The Seller will deliver the selected and ordered products, in the manner chosen by the Buyer or indicated on the website.
5.3 The methods, times and costs of production are clearly indicated and well highlighted at the address shop.artedimurano.it
5.4 The delivery service by express courier includes packaging, transport and insurance against any theft, damage or loss that may occur during the trip.
5.5 the Seller guarantees the integrity of the product until the time of receipt of the Product and / or products. The Customer must view the product before the forwarder. In the event that the Customer receives a product that is not intact, the Customer is asked to take a photo of the Product and the packaging, to report it to the shipper and the Seller. In this case, that is, in the event of breakage of the product during shipment, the Seller undertakes to replace the product with an equal or similar one as soon as possible.
6. LIMITATION OF LIABILITY AND WARRANTIES
6.1 The Seller assumes no responsibility for disservices attributable to force majeure, in the event that it fails to execute the order within the time stipulated in the contract.
6.2 The seller cannot be held liable to the Buyer, except in the case of willful misconduct or gross negligence, for inefficiencies or malfunctions related to the use of the internet outside of its own control or that of its sub-suppliers.
6.3 The Seller will also not be liable for damages, losses and costs incurred by the Buyer as a result of the non-execution of the contract for reasons not attributable to him, since the Buyer is only entitled to a full refund of the price paid and any additional charges. incurred.
6.4 The Seller assumes no responsibility for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the purchased products, if it proves to have adopted all possible precautions based on the best science and experience of the moment and based on ordinary diligence.
6.5 In no case can the Buyer be held responsible for delays or errors in payment if he proves that he has made the payment in the times and methods indicated by the Seller.
6.6 Conventionally, any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or property deriving from the use or non-use of the products.
6.7 The visual representation of the Products on the Site generally corresponds to the photographic image of the same. It is also necessary to consider the totally handcrafted manufacture of the articles. The uniqueness characteristics of the objects for sale on the shop.artedimurano.it site derive from the processing and manual production of glass. It is therefore natural that it is not possible to add or reintegrate objects in periods after the sale without any differences in color, shape, size, weight and decoration. In fact, the slightest difference between the melting temperature of the glass and that of the external environment during the processing phases can cause significant variations in the finished product. In any case, the company undertakes to maintain the highest possible standard in relation to the quality of the products described in the catalog.
7. CUSTOMER ASSISTANCE
7.1 Any information may be requested by contacting via email at the address: email@example.com
8. RIGHT OF WITHDRAWAL
8.1 The Right of Withdrawal applies only to consumers, that is, to natural persons acting for purposes not related to any professional, commercial and entrepreneurial activity carried out. Therefore, purchases made by retailers and companies are excluded from the right of withdrawal.
8.2 The buyer-consumer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on shop.artedimurano.it in the ways indicated below.
8.3 You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us Archetypo srl Via Brunacci 7 30175 Venezia Italia, email firstname.lastname@example.org phone +39 041 5274566 of your decision to cancel this contract by a clear statement e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication oncerning your exercise of the right of cancel before the cancellation period has expired.
8.4 Once the withdrawal from the contract has been exercised, the Buyer will return the products to the Seller at Archetypo srl Via Brunacci 7 30175 Venice Italy – delivering them to the courier for shipment within fourteen (14) days from when it was communicated to the Seller. the decision to withdraw from the contract.
8.5 The only costs borne by the buyer are those for returning the purchased products. The costs for importing goods from countries outside the European Community (EU) are borne by the buyer.
8.6 In addition to compliance with the terms and methods described in the previous points 8.1, 8.2, 8.3 and 8.4 – We strongly recommend you as follows:
a. the Return Form sent or other explicit declaration of the decision to withdraw from the contract must be correctly filled in and sent to the Seller within fourteen (14) days of receipt of the products; b. the products should not have been used, washed and should be intact; c. the products should be returned in their original packaging; d. the returned products must be delivered to the shipper within fourteen (14) days from when the decision to withdraw from the contract was communicated to the Seller; e. the products must not be damaged. Otherwise, the refund will suffer a reduction corresponding to the loss of value of the returned goods.
8.7 The Right of Withdrawal cannot be exercised for contracts for the supply of goods that are
made to the consumer’s specifications or are clearly personalised.
8.8 If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 8, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided. The refunded amount will be net of commissions imposed by paypal, stripe or other payment services used by the buyer.
8.9 The sums will be refunded as soon as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, the refund procedures will be activated, a the correct execution of the above terms and conditions has been verified.
8.10 If the methods and terms for exercising the right of withdrawal indicated above, referred to in letters a), are not respected, d) and e) of the previous paragraph 7, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the email with which the non-acceptance of the return will be communicated, the buyer can choose to get back, at his own expense, the products in the state in which they were returned to the Seller, notifying the Seller himself, according to the modalities that will be communicated. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase. If the conditions referred to in letters b), c) e of the previous paragraph 7.7, you will not be entitled to a full refund of the sums already paid to the Seller. The Buyer will, in fact, be responsible for the decrease in value of the returned products, resulting from a use other than that authorized by the Seller in order to allow you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage of between 10 and 90 percent of the sums paid to the Seller for the purchase of the returned products will be deducted from the refund provided, according to what will be specifically communicated by e-mail by the Seller. Within 14 days of sending the e-mail with which the sum deducted from the refund will be communicated, the Buyer can choose to get back, at his own expense, the products in the state in which they were returned to the Seller, notifying the Seller himself, according to the modalities that will be communicated. Otherwise, the Seller may keep the products and an amount corresponding to the percentage deducted from the refund.
9. REFUND TIMES AND METHODS
9.1 After the return of the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 8. In the event that the checks are concluded positively, the Seller will send the Buyer, via e-mail, the relative confirmation of acceptance of the returned products. In the event that the checks are not concluded positively, the Seller will communicate, via e-mail, the existence of a decrease in the value of the returned products, resulting from the Purchaser’s failure to comply with the conditions referred to in the letters b) c) e d) del precedente paragrafo 8.3. At the same time, the Seller also communicates the amount that will be deducted from the sums paid for the purchase of the returned products; without prejudice, alternatively, to the possibility of regaining, at the Buyer’s expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of paragraph 8.10 above.
9.2 Whatever the payment method used, the refund, in whole or in part, is activated by the Seller in the shortest possible time. The refunded amount will be net of commissions imposed by paypal, stripe or other payment services used by the buyer, any customs costs incurred by the seller for customs clearance of the items for EXTRA-EU countries and any transport costs for items with shipping included.
9.3 The Seller reimburses using the same means of payment used by the Buyer for the purchase of the returned products, unless the Buyer has expressly agreed with the Seller to use a different means of payment.
10. APPLICABLE LAW AND JURISDICTION
10.1 The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code in Chapter I “Of the rights of consumers in contracts”, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
10.2 All disputes arising from this contract will be referred to the Venice Chamber of Commerce and resolved according to the Conciliation Regulations adopted by the same.
10.3 In the event that the parties intend to appeal to the ordinary judicial authority, in the event of a dispute with a person not qualifying as a consumer, the judicial authority of Venice will be exclusively competent, in the case of a consumer the competent court will be that provided for by law.
11. ONLINE DISPUTE RESOLUTION FOR CONSUMERS, ODR (ONLINE DISPUTE RESOLUTION)
The consumer resident in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and / or deriving from contracts for the sale of goods and services entered into online. Consequently, the European consumer, you can use this platform for the resolution of any dispute arising from the online contract entered into with Archetypo srl. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).
12. MODIFICATION AND UPDATE
12.1 The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on shop.artedimurano.it.
13. ARCHIVING METHOD OF THE CONTRACT
13.1 Pursuant to art. 12 of Legislative Decree 70/03, the Purchaser informs the Purchaser that each order sent is stored in digital / paper form on the server at the Seller’s headquarters according to criteria of confidentiality and security.
14.1 Information relating to the processing of personal data is available by accessing the dedicated web page on the site shop.artedimurano.it.